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Frequently Asked Questions
How does the thirty day trial work?
After you signup you get access to all the features of formX for 30 days. We want to make sure that you can get formX working to your satisfaction before we ask you for your credit card.
Do we pay extra for more people?
No. Unlike most group software, we don't charge you based on how many users you add. 5 users or 50, the price is the same.
What if we need more than 30 days?
We'll give you time. Just let us know at firstname.lastname@example.org and we'll happily extend your trial.
Will we be charged when our trial is up?
No. We don't ask for your credit card up front, so you'll only be charged when you decide. If you want to continue after your trial, we'll ask for payment details. If not — cancel with a click, no questions asked.
Do you have any contracts or cancellation fees?
No. formX is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again. Check our refund policy.
Can I upgrade or downgrade anytime?
Yes. formX is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on the My Account link to find options to change your plan.